Terms and Conditions

Gramathu Soup offers traditional food products including Soup Mixes, Dosa Mixes, Malt Mixes, Tea Mixes and other packaged food products.

We make reasonable efforts to ensure that the product information, descriptions and images displayed on our website are accurate.

However, the actual packaging, colour, size or appearance of a product may vary slightly from the images shown online.

Product details such as ingredients, net quantity, preparation instructions and other relevant information are provided on the product packaging and website wherever applicable.

Customers are advised to carefully read the product label before consuming any product, especially if they have food allergies, dietary restrictions or other specific concerns.

Our products should be prepared and consumed according to the instructions provided on the packaging.

The information provided on our website is for general information purposes and should not be considered medical advice.

Customers can place an order through our website by providing the required information and completing the payment process.

Once an order is successfully placed, it will be processed based on the details provided by the customer.

Please carefully check your name, mobile number, delivery address and PIN code before completing your order.

All prices displayed on the website are in Indian Rupees (₹).

Applicable taxes and shipping charges, if any, will be displayed during the ordering process.

Payments may be processed through third-party payment service providers.

Gramathu Soup does not store sensitive payment information such as your UPI PIN, CVV, card PIN or banking password.

Gramathu Soup currently ships products across India, subject to courier service availability for the customer's PIN code.

Delivery time may vary depending on the destination, courier service, weather conditions, public holidays and other circumstances beyond our control.

For complete details regarding shipping charges, free shipping and delivery, please refer to our Shipping Policy.

We work with third-party courier partners for delivery.

While we make reasonable efforts to ensure timely delivery, We aim to deliver your order within the estimated timeframe, depending on your location and courier availability.

Delivery may be affected by heavy rain, floods, transportation issues, strikes, natural disasters, government restrictions, courier delays or other circumstances beyond our control.

Once your order has been shipped, we will share the LR number / tracking number through WhatsApp, wherever tracking information is available.

Customers can use the tracking number provided by us to check the shipment status through the respective courier service.

All content available on the Gramathu Soup website, including the brand name, logo, product images, photographs, graphics, text, designs and other materials, belongs to Gramathu Soup or is used with permission.

This content may not be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.

You agree not to use our website for any unlawful purpose or in a way that may damage, interfere with or disrupt the website or its services.

We may modify or update website content, products, prices, features or services whenever necessary.

Gramathu Soup may make changes to these Terms of Service whenever necessary.

Any updated version will be made available on this website.

Continued use of the website after such changes means that you agree to the updated terms.