Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect information such as your:

• Name
• Mobile number
• Email address
• Delivery address
• Billing address, where applicable
• PIN code
• Order details
• Payment transaction information
• Information provided when you contact our customer support

We only collect information that is reasonably required to provide our products and services.

2. How We Use Your Information

We may use the information collected from you to:

• Process and confirm your orders
• Arrange delivery of your order
• Contact you regarding your order
• Share order and delivery updates through WhatsApp
• Provide LR / tracking details
• Respond to customer enquiries
• Process eligible refunds or replacements
• Maintain transaction and business records
• Improve our website, products and services
• Prevent fraudulent or unauthorised transactions
• Comply with applicable laws and regulations

Where you have agreed to receive such communications, we may also use your contact information to send promotional messages, offers and product updates.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Gramathu Soup does not ask for or intentionally store sensitive payment information such as your UPI PIN, CVV, card PIN or banking password.

Payment service providers may collect and process payment information according to their own privacy policies and terms.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when it is required to operate our business and fulfil your order.

This may include:

• Courier and logistics partners
• Payment service providers
• Website and hosting service providers
• Customer support/service providers
• Government or legal authorities where required by law

For example, your name, mobile number and delivery address may need to be shared with our courier partner to deliver your order.

5. WhatsApp Communication

We may use WhatsApp to communicate with customers regarding their orders and customer support.

This may include:

• Order confirmation
• Order-related updates
• Shipping information
• LR / tracking number
• Delivery updates
• Customer support communication

WhatsApp is a third-party communication platform and its own terms and privacy practices may apply.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better shopping experience.

You may manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

8. Data Retention

We may retain customer and transaction information for as long as reasonably necessary for business, customer service, accounting, legal and regulatory purposes.

Certain records may need to be retained for longer periods where required by applicable law.

9. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or if you believe any information needs to be corrected.

Where legally permitted, you may also request information regarding how your personal data is being used.

Some information may need to be retained to meet legal, tax, accounting or transaction-related requirements.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable requirements.

Any updated version will be published on this website.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us: