Shipping Policy
Learn about our shipping and delivery processes.
At Gramathu Soup, we carefully pack your orders and work with trusted courier partners to deliver our products safely across India.
We currently ship our products across India, subject to courier service availability for the delivery PIN code.
Shipping Charges & Free Shipping
Tamil Nadu & Puducherry
Shipping charge: ₹40
Enjoy FREE SHIPPING on orders above ₹399.
Other States in India
Shipping charge: ₹80
Enjoy FREE SHIPPING on orders above ₹699.
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
1. Order Processing
We manufacture everything in small batches and pack it fresh after every order.
Dispatch Time: We dispatch your orders within 48 Hours, but processing time may vary during weekends, public holidays, festive seasons or periods of high order volume.
2. Delivery
Delivery time depends on your destination and the courier service available for your PIN code.
Estimated delivery times are indicative and may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Transportation issues
- Natural events
- Other circumstances beyond our control
We aim to deliver your order within the estimated timeframe, depending on your location and courier availability.
3. Order Tracking
Once your order has been shipped, we will share the LR number / tracking number through WhatsApp, wherever tracking information is available.
You can use the tracking number to check your shipment status through the respective courier service.
4. Incorrect Address or Contact Details
Please check your delivery details carefully before placing your order.
Customers are responsible for providing the correct name, mobile number, delivery address and PIN code.
Gramathu Soup will not be responsible for delivery failure, delays, returned parcels or additional delivery charges caused by:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect mobile number
- Customer being unavailable at the delivery address
- Customer refusing to receive the parcel
- Failure to respond to delivery attempts
If a parcel is returned to us because of incorrect or incomplete information provided by the customer, additional charges may apply for re-shipping.
5. Damaged Package
If your package appears damaged when you receive it, please take clear photographs of the package before opening it.
If the product inside is damaged, leaking, expired, incorrect or there is another issue with your order, please contact us within 48 hours of delivery with the relevant photographs and order details.
For complete details, please refer to our Refund Policy – Damage & Wrong-Item Guarantee.
6. Delivery Delays
We work with third-party courier partners for delivery.
While we make reasonable efforts to ensure timely delivery, delivery may be affected by:
- Heavy rain
- Floods
- Transportation issues
- Strikes
- Natural disasters
- Government restrictions
- Courier delays
- Other circumstances beyond our control
Such circumstances may result in delivery delays and are outside our direct control.
7. Contact Us
For shipping and delivery-related queries:
