Question 1

What makes Gramathu Soup healthy?

Accepted Answer

Gramathu Soup is prepared using a carefully selected main herbal ingredient, combined with traditional ingredients and spices such as coriander, cumin, black pepper, turmeric, fenugreek, curry leaves, dry ginger and garam masala spices. Each soup variant features its own unique main ingredient while maintaining the traditional taste and preparation style of Gramathu Soup.

Question 2

Are your soups naturally enriched?

Accepted Answer

Our soup mixes are made using traditional herbs, ingredients and spices. Each variant contains a different main ingredient, while the supporting ingredients and traditional spice blend may remain similar across our range. Please refer to the individual product packaging for the complete ingredient list of each soup.

Question 3

Do you add any preservatives or MSG?

Accepted Answer

We do not add MSG to our soup mixes. All ingredients are clearly listed on the respective product packaging, so customers can check the complete ingredient list of each variant.

Question 4

How long does delivery take?

Accepted Answer

We usually process your order within 24 hours.

Once dispatched, delivery generally takes around 4–5 working days, depending on your location. Delivery time may vary due to weather conditions, public holidays, weekends and other unforeseen circumstances.

Question 5

Do you ship internationally?

Accepted Answer

International shipping is not currently available as a standard option through our website.

However, international customers can contact our Customer Care team directly. We will check the available shipping options based on your location and assist you accordingly.

Question 6

How can I track my order?

Accepted Answer

Once your order has been dispatched, we will share the LR / tracking details with you.

You can use the tracking number to check your shipment status. If you need any assistance, you can also contact our Customer Care team for help with tracking your order.

Question 7

How do I prepare the soup?

Accepted Answer

To prepare Gramathu Soup, simply mix 5g of soup mix with 150ml of water and stir well until the mixture is smooth and free from lumps. Pour the mixture into an open pan and cook for 2–3 minutes, stirring occasionally. Add salt if required and garnish with fresh coriander. Serve hot and enjoy. Do not add the soup mix directly into hot water. Always mix the soup powder with water first and then cook.

Question 8

What is the shelf life of the products?

Accepted Answer

The Use By Date is mentioned on the individual product packaging. Please check the date printed on your pack before consumption.

For best quality, store the product in a cool and dry place and keep it in an airtight container once opened.

Question 9

What payment methods do you accept?

Accepted Answer

We offer secure online payments through our payment gateway, with multiple convenient payment options including UPI, Credit Cards, Debit Cards, Net Banking, Mobile & Digital Wallets, EMI options including Credit Card EMI, Debit Card EMI and Cardless EMI, and Pay Later options, subject to availability at checkout.

Question 10

What is your return policy?

Accepted Answer

Our return and refund terms are provided on our Return & Refund Policy page.

Please visit the Return & Refund Policy section of our website for complete information about eligible returns, refunds and applicable terms and conditions.

If you have any questions regarding a return or refund, please contact our Customer Care team for assistance.

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